Adidas, one of the largest sport shoe and sport wear companies around the world, has had its highs and lows in the marketing world. Adidas values are innovation, customization, and brand/status. This is shown and not shown in some people's opinions with Adidas. For years, you have often heard the term, " you can not wear adidas's with nike." Most people who are brand loyal say this and it is often broadcasted on social media such as twitter:
However, most fans will argue that Adidas and Nike are the top ranked sport brands in the world. The question is, what drives such a loyal following base? This question alone interests me because I have found myself pondering in this dilemma. I could never wear Nike and Adidas together. Adidas is located in Germany, which gives Nike an advantage which is located in America. The American market felt like Adidas was not trying hard enough to stay up to status with American fashion and this lead to a major fall fall in this market for some time. In the US there are not as many Adidas stores which leads consumers to buy online, and with this generation that is becoming less of an issue. However 24,000 customer reviews tell you to not trust shopping online for Adidas products. From what I have gathered the Adidas customer care service is not the best:
Customer complaints of the online shopping experience is bad, and American consumers know how untouched the American market is. Most of the reviews and complaints come from products being damaged and no refunds are given and this clearly shows when going through most of the reviews online. I never knew how horrible their service was until I continuously kept scrolling to just find a rating more than 3 stars.
Adidas is in the business of selling shoes and telling consumers that creativity and innovation is the key to their brand. How do they show this? Well Adidas missed out on a deal to carry Micheal Jordan shoes because they did not believe the market would want his shoes and believe it or not... Because of his height. Adidas saw the mistake they made when Nike took the deal and continue to make millions on the product. Adidas then took a risk that most companies may have thought twice about and got a deal with Kanye West to do a shoe. They gave him freedom to customize his shoe and they have become so expensive and of high status that it completely lines up with their values, Innovation and status. Good job Adidas you did a good thing you are finally promoting what your values are and it is successful.
The main point I am trying to argue is that Adidas have and are turning around to see brighter days. The American market is still not as fond of Adidas such as Nike but there still can be a chance! Adidas has been dedicated to being sustainable and using old materials to produce new products and that alone has grabbed attention of a new market. They need to focus their customers over sees in order to top Nike. The small steps they are taking is improvement. Here is a headline from twitter:
Adidas is targeting a smaller community in the target market and that is sustainable athletes. Adidas does good for the world again. They are trying to become relevant again and by signing a deal with Kayne West and using 1.8 million bottles to make a football field is definitely the way to do it. Adidas has not made much public apologizing for customer service since 2015 from what I can find but the haunting horrible comments are still pouring in. As a manger I would try to remind myself that the sport world is all about brand loyalty and it is very hard to convince someone who favors nike to wear your Adidas shoes with their nike jacket, in America THAT WILL NOT HAPPEN. I would work from internally making sure customer service is at its finest and repair those relation ships and then move to external problems affecting the company such as the untouched market in the US.
I learned that you can not be afraid to take risk when building your brand and Adidas does not take as many risks as Nike does. The brand needs to connect with customers more and fix both ends of their operations in-order to begin to take those risks and well essentially become the PURPLE COW.
Resources
https://www.businessinsider.com/heres-where-adidas-went-wrong-2015-3
https://adidas.pissedconsumer.com/review.html
https://www.consumeraffairs.com/retail/adidas.html?page=4#sort=top_reviews&filter=none